Refund Policy

Cancellation and Returns

Please take every care to give us your exact requirements before ordering. We will make every effort to supply the correct item in the best of conditions. However if you change your mind or something has gone wrong with the process:

Cancellations:
Made to order/measure items cannot be cancelled once items are despatched.
Call or email us within 7 days of receipt of the item(s) with your order details
Items must be unused and in all their original packaging
Cancelled goods must be returned to us at the purchasers own risk and expense.

Returns:
Before returning any item please call or email us. Do not return any items until we have contacted you about how and when to do so.
You wish to return and item:
If you receive an item that you wish to return, you may do so within 30 days of the date you receive the item. Returned items must be in their original, unopened condition.
You will need to pay for the return postage of the items – you will be responsible for the condition of the item(s) until they reach us – we would suggest that you use a secure or recorded delivery method which requires a signature on delivery. Once we have received the item, and it is in satisfactory condition, we shall make a refund to you
You received the wrong or a faulty/damaged item:
We will arrange a replacement to be sent to you.
Or
A refund for item being returned.
In the circumstance of the item being wrong, damaged or faulty we will be responsible for the cost of the returns postage. We will instruct you on how item will be returned.
A replacement or refund will only be sent after we have received the item back.

Complaints procedure

If you wish to make a complaint please contact us:

By Telephone: 01284 850941

By email: mail@sureshot-airguns.co.uk

By writing: Sure Shot Airguns Ltd, Birds End, Hargrave, Bury St Edmunds, Suffolk, IP29 5HE.